Terms of Service
1. Overview
Illuminate Agencies provides professional marketing services, including but not limited to social media content creation, account management, and digital advertising campaigns. By purchasing our services, you agree to the terms outlined below.
2. Services Offered
Social Media Content Creation: Development of engaging content for platforms like Instagram, Facebook, TikTok, and LinkedIn, tailored to your brand's identity and target audience.
Social Media Account Management: Daily monitoring, audience engagement, post scheduling, and analytics reporting for your accounts.
Meta Advertising Campaigns: Strategic ad planning, execution, optimization, and reporting to maximize ROI and drive sales.
Custom Marketing Strategies: Tailored approaches to meet unique business objectives, including consultation and execution.
3. Payment Terms
All payments are due upfront or as per the agreed-upon payment schedule in the contract.
Late payments are subject to a 5% monthly penalty.
4. Intellectual Property
Content and campaigns developed by Illuminate Agencies remain the property of the client upon full payment.
Illuminate Agencies retains the right to use non-confidential project details for portfolio purposes unless otherwise agreed.
5. Limitation of Liability
Illuminate Agencies is not liable for indirect, incidental, or consequential damages resulting from the use of our services.
Privacy Policy
1. Information We Collect
We may collect personal and business information such as:
Name, email address, phone number, and business details.
Payment details for billing purposes.
Any additional information provided during onboarding or project communication.
2. How We Use Your Information
To deliver and improve our services.
To communicate project updates and important notices.
To process payments securely.
3. How We Protect Your Information
Your information is stored securely and accessed only by authorized personnel.
We implement industry-standard measures to protect against unauthorized access, disclosure, or misuse.
4. Information Sharing
We do not sell, rent, or share your information with third parties, except as necessary to provide services (e.g., payment processors) or comply with legal obligations.
5. Data Retention
Customer data is retained only as long as needed to fulfill service obligations or comply with legal and contractual requirements.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at ithirtle@illuminateagencies.com
7. Updates to Privacy Policy
We may update this Privacy Policy as necessary to reflect changes in our practices. Any changes will be posted on this page with the updated effective date.
Fulfillment Policy
1. Refund Policy
Illuminate Agencies does not offer refunds for services rendered.
By purchasing, you acknowledge that marketing services involve time, expertise, and strategy implementation, which are non-refundable once initiated.
2. Shipping Policy
No shipping applies as all services are digital or consultation-based.
3. Return Policy
Since there are no physical goods involved, we do not accept returns.
4. Cancellation Policy
Clients on monthly retainers may cancel their agreement by providing a written notice 30 days in advance.
Cancellation requests must be sent via email to ithirtle@illuminateagencies.com and confirmed by our team to take effect.
5. Fulfillment Timeline
Service timelines will be agreed upon in advance and specified in the project contract.
Illuminate Agencies ensures delivery of services as outlined in the signed agreement, contingent on the client providing all necessary materials and access in a timely manner.
Contact Information
For questions or concerns regarding our Terms of Service, Fulfillment Policy, or Privacy Policy, please reach out to:
Email: ithirtle@illuminateagencies.com
Phone: 619-333-9667
Address: 2721 Willow Glen Dr, El Cajon, 92019